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Skip to Search Results- 2Bergen, Mark
- 1Canadian Institute of Retailing & Services at University of Alberta
- 1Clark, Colin
- 1Dewan, Tarun
- 1Fatum, Rasmus
- 1Finn, Adam
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"From Product Safety to China's Long Term Structural Problems – The Need for Healthy Capital Markets"
"From Product Safety to China's Long Term Structural Problems – The Need for Healthy Capital Markets"
Download2008-02-08
Presenter: Dr Bernard Yeung Abraham Krasnoff Professor of Global Business Professor of Economics and Professor of Management Director, NYU China House New York University Stern School of Business.
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Are we Finally Giving Public Health the Attention it Deserves?
2006-04-20
Public health activities defined as activities that prevent disease. Discusses major historical public health initiatives (e.g. clean water, quarantine, vaccination) and current big issues for public health.
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eService and the Alberta HR Crisis
2006-10-11
McElhone, Paul, Ingles, Chris, Gellatly, Ian, Lawman, Andrew, Clark, Colin
Panel discussion. Presentation by Dr. Gellatly will offer general insights into what the “HR crisis” might mean for a variety of people-management practices within service-oriented companies. Specific topics will include “HR crisis” effects on selection, training, compensation, performance...
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Financial Crisis Around the World
2006-09-22
Defines financial crisis, provides examples and discusses characteristics and causes of a financial crisis. In addition discusses ramifications of falling US dollar on the US economy.
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Plenary: The eService Paradigm
2006-10-10
Stroulia, Eleini, Bergen, Mark, Messinger, Paul
We propose a framework for eService that highlights the challenges of combining human and automated inputs. Because service processes involve co-generating value with consumers, our model intermeshes what the consumer does with what the business does. We accordingly link the stages of the service...
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Session: Alberta Government Support for eService
2006-10-11
Mudryk, Dennis, Thomas, Dominic, Williams, Amanda
Three papers: 1. The Alberta SuperNet: What Does it Mean to Rural Business Communities? PRESENTER: Amanda Williams, University of Calgary. COAUTHORS: Prof. Cooper H Langford; Dr. Stelvia Matos. 2.The Role of Community in the Evaluation Phase of Innovation Adoption Process: The Case of Rural Urban...
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Session: Assessing Investments in Combined Human and Automated Service Delivery
2006-10-10
Tansey, Brendan, Sougstad, Ryan
Two Papers: 1. \"ROI estimation for Service Oriented Computing\". Presenter: Brendan Tansey, University of Alberta,Co-author: Eleni Stroulia, University of Alberta. 2. Value-at-Risk in Systems and Technology Investments: A Framework for Managing Project Portfolio Uncertainties. Presenter: Ryan...
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Session: Dimensions of eService
2006-10-11
Finn, Adam, Patterson, Raymond
Two papers: 1.e-Service Quality Dimensions and the Importance of Customer Delight. Presenter: Adam Finn, University of Alberta. 2. Differentiating the Service Firm: e-CRM and Healthcare. Presenter: Raymond A. Patterson, University of Alberta. Co-authors: L.C. Burr, Eric Rolland, and Keith F. Ward...
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Session: Implications of the Consumer Experience
2006-10-11
Hernandez, Tony, Murray, Kyle, Haubl, Gerald
Three papers: 1. The Impact of Personalization on Learning Curves and Customer Choice. PRESENTER: Kyle B. Murray, Ivey Business School. COAUTHORS: Gerald Häubl, University of Alberta, Eric Johnson, Columbia University. 2. Multi-channel retailing and shopping centre dynamics: Evidence from the...