Session: Dimensions of eService

• Author(s) / Creator(s)

  • Finn, Adam
  • Patterson, Raymond

• Two papers: 1.e-Service Quality Dimensions and the Importance of Customer Delight. Presenter: Adam Finn, University of Alberta. 2. Differentiating the Service Firm: e-CRM and Healthcare. Presenter: Raymond A. Patterson, University of Alberta. Co-authors: L.C. Burr, Eric Rolland, and Keith F. Ward Discussant: Trevor Poapst, Omni Corporation

• Date created

  2006-10-11

• Subjects / Keywords

  • Customers
  • Service quality
  • Eservice

• Type of Item

  Conference Paper

• DOI

  https://doi.org/10.7939/R3K93192S

• License

  Attribution-NonCommercial 3.0 International