Session: Assessing Investments in Combined Human and Automated Service Delivery

• Author(s) / Creator(s)

  • Tansey, Brendan
  • Sougstad, Ryan

• Two Papers: 1. \"ROI estimation for Service Oriented Computing\". Presenter: Brendan Tansey, University of Alberta,Co-author: Eleni Stroulia, University of Alberta. 2. Value-at-Risk in Systems and Technology Investments: A Framework for Managing Project Portfolio Uncertainties. Presenter: Ryan Sougstad, IBM TJ Watson Research Center, New York, and Information and Decision Sciences Department, Carlson School of Management. Co-author: Robert J. Kauffman, Director, MIS Research Center, and Professor, University of Minnesota. Discussant: Raymond Patterson, University of Alberta

• Date created

  2006-10-10

• Subjects / Keywords

  • Automated service delivery
  • IT value
  • Cost
  • IT services

• Type of Item

  Conference/Workshop Presentation

• DOI

  https://doi.org/10.7939/R3M32NC6X

• License

  Attribution-NonCommercial 3.0 International