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Plenary: The eService Paradigm
We propose a framework for eService that highlights the challenges of combining human and automated inputs. Because service processes involve co-generating value with consumers, our model intermeshes what the consumer does with what the business does. We accordingly link the stages of the service...
Session: Online-Offline and Multi-channel Retailing
Three papaers: 1. Electronic Commerce and Local Competition PRESENTER : Avi Goldfarb, Rotman School of Business, University of Toronto.COAUTHORS: Chris Forman, Tepper School of Business, Carnegie Mellon University.Anindya Ghose, Stern School of Business, New York University. 2. A Model of Pricing...