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Plenary: The eService Paradigm
2006-10-10
Stroulia, Eleini, Bergen, Mark, Messinger, Paul
We propose a framework for eService that highlights the challenges of combining human and automated inputs. Because service processes involve co-generating value with consumers, our model intermeshes what the consumer does with what the business does. We accordingly link the stages of the service...
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Session: Alberta Government Support for eService
2006-10-11
Mudryk, Dennis, Thomas, Dominic, Williams, Amanda
Three papers: 1. The Alberta SuperNet: What Does it Mean to Rural Business Communities? PRESENTER: Amanda Williams, University of Calgary. COAUTHORS: Prof. Cooper H Langford; Dr. Stelvia Matos. 2.The Role of Community in the Evaluation Phase of Innovation Adoption Process: The Case of Rural Urban...
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Session: Implications of the Consumer Experience
2006-10-11
Hernandez, Tony, Murray, Kyle, Haubl, Gerald
Three papers: 1. The Impact of Personalization on Learning Curves and Customer Choice. PRESENTER: Kyle B. Murray, Ivey Business School. COAUTHORS: Gerald Häubl, University of Alberta, Eric Johnson, Columbia University. 2. Multi-channel retailing and shopping centre dynamics: Evidence from the...
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Session: Industry Applications
2006-10-11
Two Papers: 1. Determinants of Permission Email Effectiveness. Presenter: Jin Li, University of Alberta. Co-author: Paul R. Messinger, University of Alberta. 2. Changes in Service Delivery in Residential Real Estate. Presenter: Jane Saber, University of Texas, Tyler. Co-author: Paul R. Messinger,...
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Session: Online-Offline and Multi-channel Retailing
2006-10-10
Goldfab, Avi, Bergen, Mark, Dewan, Tarun
Three papaers: 1. Electronic Commerce and Local Competition PRESENTER : Avi Goldfarb, Rotman School of Business, University of Toronto.COAUTHORS: Chris Forman, Tepper School of Business, Carnegie Mellon University.Anindya Ghose, Stern School of Business, New York University. 2. A Model of Pricing...