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- 1Business Analytics
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- 1Queueing Systems
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Fall 2013
We propose methods to plan capacity for two types of service systems: traditional multiserver systems, where customers wait in a single queue to be served by the first available service provider, in a single processing step (e.g., bank tellers); and case manager systems, where customers wait in a...
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Fall 2019
This dissertation consists of three separate essays on business analytics. Abstract of the three essays are as follows: Essay 1: Peer-production projects are increasingly attracting the attention of Human-Computer Interactions (HCI) scholars. Such complex socio-technical systems could be viewed...
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