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Skip to Search Results- 1Astleitner, Katharina
- 1Fernandez Ruiz, Enrique
- 1Honarkhah, Mehdi
- 1Jaramillo Chavez, Renzo Wilfredo
- 1Law, Norman M
- 1Ortiz, Maria Belen
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Spring 2016
This study illustrates a model for the implementation of a “Business-To-Consumer Electronic Commerce Transaction (B2C ECT)” system in a university course following the ISO 10008:2013 standard. Furthermore, this model includes four subsystems based on ISO 10001:2007 for a code of conduct, ISO...
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Fall 2010
An application of ISO 10001 and ISO 10002 customer satisfaction standards to enhance students’ satisfaction in engineering courses is studied. An ISO 10001-based Code Management System (CMS) is used to improve the satisfaction of students through offering promises regarding course delivery. A...
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Application of the IUMSS Methodology for the Standardization and Integration of Management Systems in University Research Laboratories
DownloadSpring 2022
Jaramillo Chavez, Renzo Wilfredo
The purpose of this research is to investigate alternatives for the integration of management systems standards requirements into a single management system (MS) for university research laboratories and compare the resulting MSs after standardization and integration against the initial MSs....
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Spring 2010
The purpose of this research was to study the applicability of management system standards (MSSs) in a research and development (R&D)-oriented nanotechnology setting. Since multiple quality and R&D-specific standards were found to be relevant in such environments, a methodology for the...
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Spring 2017
The lack of literature reporting on the use of customer-satisfaction-augmenting Management System Standards (MSS) in health care provided an opportunity to explore the use of one such augmenting (AUG) MSS, namely ISO 10002, for managing feedback in a Canadian provincial health care organization...
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Fall 2018
This thesis studies integrative augmentation with customer satisfaction (CS) standards in a service and a manufacturing organization. Case study organization 1 (CSO 1) is an engineering course operated in a Western Canadian university. In this course, surveys were undertaken that addressed...
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Integration and Auditing of Management Systems and Implementation of Customer Satisfaction Standards in Serbia
DownloadFall 2016
This thesis demonstrates the results of an empirical study done in Serbia on the implementation of management systems and customer satisfaction standards, as well as the integration and auditing of standardized management systems. The study is a follow up of the surveys performed in Spain in 2006...
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Modelling the Integration of Standardized Systems for Healthcare Worker Satisfaction and Privacy in an IoT-based Service
DownloadFall 2022
Hand hygiene (HH) is critical to decreasing hospital-acquired infections. For this reason, healthcare organizations monitor their staff’s HH compliance. IoT-based hand hygiene monitoring technologies (HHMTs) are a tool for tracking such compliance. This research investigates the integration of...