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Skip to Search Results- 2Queueing Systems
- 1Behavioral operations
- 1Case Managers
- 1Endogenous Service Times
- 1Healthcare - Emergency Departments
- 1Load
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Fall 2014
Service rates in many real queueing systems, e.g., call centers and emergency departments, change with the system conditions. We investigate and model load-dependant service rates in this dissertation. First, we propose a general framework that explains different mechanisms that cause service...
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Fall 2013
We propose methods to plan capacity for two types of service systems: traditional multiserver systems, where customers wait in a single queue to be served by the first available service provider, in a single processing step (e.g., bank tellers); and case manager systems, where customers wait in a...