This decommissioned ERA site remains active temporarily to support our final migration steps to https://ualberta.scholaris.ca, ERA's new home. All new collections and items, including Spring 2025 theses, are at that site. For assistance, please contact erahelp@ualberta.ca.
Search
Skip to Search Results-
Spring 2016
This study illustrates a model for the implementation of a “Business-To-Consumer Electronic Commerce Transaction (B2C ECT)” system in a university course following the ISO 10008:2013 standard. Furthermore, this model includes four subsystems based on ISO 10001:2007 for a code of conduct, ISO...
-
Spring 2017
The lack of literature reporting on the use of customer-satisfaction-augmenting Management System Standards (MSS) in health care provided an opportunity to explore the use of one such augmenting (AUG) MSS, namely ISO 10002, for managing feedback in a Canadian provincial health care organization...
-
Modelling the Integration of Standardized Systems for Healthcare Worker Satisfaction and Privacy in an IoT-based Service
DownloadFall 2022
Hand hygiene (HH) is critical to decreasing hospital-acquired infections. For this reason, healthcare organizations monitor their staff’s HH compliance. IoT-based hand hygiene monitoring technologies (HHMTs) are a tool for tracking such compliance. This research investigates the integration of...