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Spring 2016
This study illustrates a model for the implementation of a “Business-To-Consumer Electronic Commerce Transaction (B2C ECT)” system in a university course following the ISO 10008:2013 standard. Furthermore, this model includes four subsystems based on ISO 10001:2007 for a code of conduct, ISO...
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Spring 2016
Health care systems focus on fulfilling patient expectation and needs. However, the wide differences among various health care services make the understanding and use of patient satisfaction information challenging. Patient satisfaction can systematically be studied and analyzed through methods...
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Spring 2017
The lack of literature reporting on the use of customer-satisfaction-augmenting Management System Standards (MSS) in health care provided an opportunity to explore the use of one such augmenting (AUG) MSS, namely ISO 10002, for managing feedback in a Canadian provincial health care organization...
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Modelling the Integration of Standardized Systems for Healthcare Worker Satisfaction and Privacy in an IoT-based Service
DownloadFall 2022
Hand hygiene (HH) is critical to decreasing hospital-acquired infections. For this reason, healthcare organizations monitor their staff’s HH compliance. IoT-based hand hygiene monitoring technologies (HHMTs) are a tool for tracking such compliance. This research investigates the integration of...