Managing Information Distribution in a Crisis: Characterizing Decision Making in Mobile Alerting as Part of Canada’s Emergency Alert System

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  • Purpose: The purpose of this study is to answer questions regarding the factors and considerations that influence emergency managers’ decision-making in a crisis, and the procedural roadblocks that may deter effective alerting in Canada. Design: Data to inform the conclusions is gathered via a series of qualitative semi-structured interviews with experienced practitioners in the discipline, with that data subsequently being analyzed using a theoretical framework that explores the factors that contribute to the decision-making process. Findings: The study’s findings indicate a significant lack of standardized training available to practitioners in the discipline, which negatively affects the confidence in decisions made throughout the process. The primary contributing factors to this gap in available training can be partially traced back to political, financial, and procedural roadblocks that exist in Canada.

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    Attribution-NonCommercial 4.0 International