Roving Reference with iPads: a study of the use of iPads as technological support and service assessment [presentation slides]

  • Author(s) / Creator(s)
  • Presentation slides for paper presented at World Library and Information Congress : 77th IFLA General Conference and Assembly 13-18 August 2011, San Juan, Puerto Rico. Conference Session 197:Innovative information services in the digital environment. Hosted by Reference and Information Services Section. 18 August 2011 08:30 - 10:30 PAPER ABSTRACT: Libraries continue to put effort into providing on-line and self-serve access to materials to reflect changing technological possibilities and expectations. Online solutions work for offsite and internet connected patrons but many patrons still physically work in library space, may not have internet connections, and may not know where to find help. The challenge is particularly great in large, multi-floor libraries where staff is not always within sight or earshot of patrons. This paper reports on experiences in offering roving reference in a large University library with hundreds of potential patrons at any given time and limited staff resources. It reports on the usefulness and challenges of using an Apple iPad as the primary reference tool and whether it is uniquely innovative for this task.

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  • Type of Item
    Conference/Workshop Presentation
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    Attribution-NonCommercial 3.0 International