Exploring the Unplanned and Unpredictable Factors Affecting Home Care Nurse Case Manager Workload

• Author / Creator

  Labonté, Susan M

• The purpose of this thesis is to explore the unplanned and unpredictable factors that affect home care nurse case manager workload. Two papers comprise this thesis. The first paper is an integrative literature review that focused on developing a more clear understanding of how the unplanned and unpredictable factors can affect the work and workload of the home care nurse case manager. I found that there is need for further research to uncover the complexity and causation of these factors from the home care nurse case manager perspective. The second paper is a secondary data analysis that utilized an interpretive descriptive approach. In this thesis, I provide a more clear understanding of the unplanned and unpredictable factors that affect home care nurse case manager workload. However, further research is needed to build on this work to investigate the effects of these unplanned and unpredictable factors in order to accurately measure workload, and determine case manager capacity and ultimately the effect of case manager work and workload on client outcomes. This work could inform intervention studies designed to improve case manager work and workload.  

• Subjects / Keywords

  • Secondary data analysis
  • Unplanned
  • Workload measurement
  • Home care
  • Case manager
  • Work
  • Workload
  • Unpredictable
  • Integrative review

• Graduation date

  Fall 2016

• Type of Item

  Thesis

• Degree

  Master of Nursing

• DOI

  https://doi.org/10.7939/R30000541

• License

  This thesis is made available by the University of Alberta Libraries with permission of the copyright owner solely for non-commercial purposes. This thesis, or any portion thereof, may not otherwise be copied or reproduced without the written consent of the copyright owner, except to the extent permitted by Canadian copyright law.