Unsolicited letters: the meaning of complaints and commendations

• Author / Creator

  Wacko, Marilyn.

• Subjects / Keywords

  • Nurse and patient
  • Complaint letters

• Graduation date

  1994

• Type of Item

  Thesis

• Degree

  Master of Nursing

• DOI

  https://doi.org/10.7939/R3RX93M92

• License

  This thesis is made available by the University of Alberta Libraries with permission of the copyright owner solely for non-commercial purposes. This thesis, or any portion thereof, may not otherwise be copied or reproduced without the written consent of the copyright owner, except to the extent permitted by Canadian copyright law.