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CHLA/ABSC 2017 ANNUAL CONFERENCE: Northern Illumination/ Lumières du Nord -- May 16-19, 2017 -- Edmonton, Alberta.


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CHLA/ABSC 2017 Podium Presentations

1A1 Show me the money! Meeting researcher needs through a fee-based pilot project. Open Access


Author or creator
Kung, Janice
Chambers, Thane
Additional contributors
Fee for Service - Libraries
Fee-based library services
Type of item
Conference/workshop Presentation
John W. Scott Health Sciences Library, University of Alberta
Introduction: In 2015, a fee for service program was piloted at the University of Alberta's Health Sciences Library to provide in-depth librarian support to the Faculty of Nursing (FON). Other examples of cost-recovery and fee-based services have been provided by other academic libraries for document delivery and searches for literature and patents. However, this fee for service pilot focused specifically on meeting the needs of FON researchers. Description: An administrative structure was developed for this program, including a fee structure. Mediated searches, systematic review searches, research support, and research impact services were offered to FON at the University of Alberta for a fee. Outcomes: During the pilot year, Sept 2015-Aug 2016, $41,500 of revenue has been generated. Ten review searches, faculty-wide research impact analysis, and a program of research support to a national research program have been contracted. Major challenges of the service include: competing priorities with core librarian work, communication, and time required to complete the work. Discussion: This program allowed us to provide an in-depth level of librarian support to researchers. An assessment revealed that researchers and administrators were very pleased and felt that it was an essential service. Based upon unsolicited requests for specialized fee-based services, there appears to be a demand and a service potential to continue the service and expand to other health sciences faculties, in particular the Faculty of Medicine & Dentistry.
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