This decommissioned ERA site remains active temporarily to support our final migration steps to https://ualberta.scholaris.ca, ERA's new home. All new collections and items, including Spring 2025 theses, are at that site. For assistance, please contact erahelp@ualberta.ca.
Search
Skip to Search Results
Filter
Subject / Keyword
Author / Creator / Contributor
Year
Collections
Languages
Item type
Departments
-
Integration and Auditing of Management Systems and Implementation of Customer Satisfaction Standards in Serbia
DownloadFall 2016
This thesis demonstrates the results of an empirical study done in Serbia on the implementation of management systems and customer satisfaction standards, as well as the integration and auditing of standardized management systems. The study is a follow up of the surveys performed in Spain in 2006...
1 - 1 of 1