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- 1Grounding in communication theory
- 1Media richness theory
- 1Mediated communications
- 1Remote desktop
- 1Sequela
- 1Surrogated troubleshooting by proxy
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2019-09-09
This paper explores how technical support workers approach, connect, and engage with mediated communications in their technical support work. Distributed computing to the Cloud and beyond situates local technology at distances away from their home environments and support networks. Remote...
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