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Fall 2017
Despite the widely acknowledged importance of university leadership, North American universities are facing a scarcity of senior faculty able or willing to take on leadership positions, including department chairships (Luna, 2012; Appadurai, 2009; Gmelch & Miskin, 2011). While professors often...
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Who's the Boss? Exploring the Dynamics of the Worker-Manager-Customer Triangle of Power in Banking Work
DownloadSpring 2017
This study investigates the changing nature of work in Canada’s growing service sector, particularly as it relates to the role of customers. A multi-decade series of advancements associated with new technologies (e.g., production technologies, and faster communications), the penetration of...