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Spring 2016
This study illustrates a model for the implementation of a “Business-To-Consumer Electronic Commerce Transaction (B2C ECT)” system in a university course following the ISO 10008:2013 standard. Furthermore, this model includes four subsystems based on ISO 10001:2007 for a code of conduct, ISO...
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Spring 2016
Health care systems focus on fulfilling patient expectation and needs. However, the wide differences among various health care services make the understanding and use of patient satisfaction information challenging. Patient satisfaction can systematically be studied and analyzed through methods...
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Fall 2010
An application of ISO 10001 and ISO 10002 customer satisfaction standards to enhance students’ satisfaction in engineering courses is studied. An ISO 10001-based Code Management System (CMS) is used to improve the satisfaction of students through offering promises regarding course delivery. A...