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Fall 2010
An application of ISO 10001 and ISO 10002 customer satisfaction standards to enhance students’ satisfaction in engineering courses is studied. An ISO 10001-based Code Management System (CMS) is used to improve the satisfaction of students through offering promises regarding course delivery. A...
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Fall 2018
This thesis studies integrative augmentation with customer satisfaction (CS) standards in a service and a manufacturing organization. Case study organization 1 (CSO 1) is an engineering course operated in a Western Canadian university. In this course, surveys were undertaken that addressed...
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