This decommissioned ERA site remains active temporarily to support our final migration steps to https://ualberta.scholaris.ca, ERA's new home. All new collections and items, including Spring 2025 theses, are at that site. For assistance, please contact erahelp@ualberta.ca.
Search
Skip to Search Results-
Spring 2017
The lack of literature reporting on the use of customer-satisfaction-augmenting Management System Standards (MSS) in health care provided an opportunity to explore the use of one such augmenting (AUG) MSS, namely ISO 10002, for managing feedback in a Canadian provincial health care organization...
-
Complaints concerning communication reported by users of healthcare in a specific region in Sweden
Download2015
Hadziabdic, Emina, Higginbottom, Gina
Introduction: Effective communication between patients and healthcare staff is important in all healthcare services. Previous studies investigating criticism and complaints concerning treatment reported by patients and relatives in a healthcare context point to the most common complaints were...