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Service quality, employee satisfaction, and cross-training: a broader look at workforce scheduling and rostering
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- Author / Creator
- Li, Yong Yue
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- Graduation date
- Fall 2005
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- Type of Item
- Thesis
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- Degree
- Doctor of Philosophy in Management Science
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- License
- This thesis is made available by the University of Alberta Libraries with permission of the copyright owner solely for the purpose of private, scholarly or scientific research. This thesis, or any portion thereof, may not otherwise be copied or reproduced without the written consent of the copyright owner, except to the extent permitted by Canadian copyright law.