Service quality, employee satisfaction, and cross-training: a broader look at workforce scheduling and rostering

• Author / Creator

  Li, Yong Yue

• Subjects / Keywords

  • Scheduling. Computer programs.
  • Employees. Workload. Computer programs.
  • Service industries. Computer programs.

• Graduation date

  Fall 2005

• Type of Item

  Thesis

• Degree

  Doctor of Philosophy in Management Science

• DOI

  https://doi.org/10.7939/r3-jr91-gj60

• License

  This thesis is made available by the University of Alberta Libraries with permission of the copyright owner solely for the purpose of private, scholarly or scientific research. This thesis, or any portion thereof, may not otherwise be copied or reproduced without the written consent of the copyright owner, except to the extent permitted by Canadian copyright law.