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This thesis investigates the creation of a digital platform designed to improve the accessibility
of support resources for international graduate students at the University of Alberta. The
influx of international students into Canadian universities presents unique challenges related
to cultural adjustment, academic integration, and access to essential resources. Through a
user-centered design process, this research addresses the gaps in information accessibility
that hinder these students’ ability to fully engage with university services.The study begins with an in-depth analysis of existing literature on information accessibility,
digital technologies in education, and the specific needs of international students. A
combination of qualitative and quantitative research methods, including surveys, interviews,
and comprehensive website audits, were employed to gather data on the experiences of
international students. Key challenges identified include difficulties in navigating the
university’s website, a lack of clear organization of support resources, and the cultural and
linguistic barriers that complicate access to critical information. Based on these challenges,
the thesis outlines the development of “Belong,” a digital platform specifically tailored to meet
the needs of international graduate students. The design process involved the use of
wireframes, card sorting exercises, and iterative user testing to ensure that the platform’s
structure aligns with users’ mental models and priorities. The final design features a
streamlined information architecture, intuitive navigation, and a cohesive visual identity that
reflects both the University of Alberta’s branding and the unique needs of its international
student population.
The “Belong” platform aims to provide a centralized, easily navigable resource that addresses
the most pressing concerns of international students, including cultural adaptation, health and
wellness, housing, and academic support. By improving the visibility and organization of these
resources, the aim of this platform is to reduce the anxiety associated with transitioning to a
new environment and to foster a stronger sense of community and belonging among
international students. This research contributes to the field of user experience design in
education by offering a model for enhancing information accessibility and user engagement
for diverse student populations. The findings and methodologies presented in this project can
be applied to similar challenges in other educational contexts, paving the way for more
inclusive and effective digital solutions. -
- Date created
- 2024-09-01
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- Type of Item
- Research Material