Quality management and complaints handling in an electrical utility

• Author / Creator

  Hughes, Susan Lauren

• Subjects / Keywords

  • Total quality management.
  • ISO 9000 Series Standards.
  • Electric utilities. Management.

• Graduation date

  Fall 2004

• Type of Item

  Thesis

• Degree

  Master in Science in engineering management

• DOI

  https://doi.org/10.7939/r3-1hh7-1b35

• License

  This thesis is made available by the University of Alberta Libraries with permission of the copyright owner solely for the purpose of private, scholarly or scientific research. This thesis, or any portion thereof, may not otherwise be copied or reproduced without the written consent of the copyright owner, except to the extent permitted by Canadian copyright law.