Reengineering Primary Health Care for Information and Communication Technology

• Author / Creator

  Leung, Gloria

• Health care organizations are increasingly looking towards information and
  communication technology to make fundamental changes for quality improvement.
  Despite numerous potential benefits, the integration of information and communication
  technology in health care is still hampered by various barriers, including impacts on
  workflow. This work examines how business processes in primary health care can be
  reengineered to accommodate the use of information and communications technology
  by developing a comprehensive process model of primary care, examining the impacts
  of ICTs on these processes and determining changes in workflow to optimise benefits.
  Using discrete‐event modeling and simulation, we demonstrate a reduction in the
  utilization of resources, an increase in appointment attendance, and a cost benefit from
  the use of selected information and communication technologies in the patient care
  process. This work contributes to research on reengineering primary care by identifying
  ways to leverage the capabilities of information and communication technology through
  process redesign.

• Subjects / Keywords

  • Information and communication technology
  • Business process reengineering
  • Primary health care
  • Discrete-event modeling and simulation

• Graduation date

  Spring 2013

• Type of Item

  Thesis

• Degree

  Master of Science

• DOI

  https://doi.org/10.7939/R3X42C

• License

  This thesis is made available by the University of Alberta Libraries with permission of the copyright owner solely for non-commercial purposes. This thesis, or any portion thereof, may not otherwise be copied or reproduced without the written consent of the copyright owner, except to the extent permitted by Canadian copyright law.