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Transforming the Homeless Counting Process: Mapping and Re-Designing Systems and Experiences Through Service Design
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- Author(s) / Creator(s)
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Homelessness is a significant issue that has raised a variety of social and
economic challenges in Canada and many other countries. This Master of
Design research focused on redesigning the homeless counting process in
Edmonton, Alberta, Canada. It focuses on count volunteers' perspectives
and takes into account their relationships with other stakeholders.
Through mapping and interrogating the current homeless counting process
issues were identified amongst the participants involved. The design
response to this research employs a service design approach and involves
recommendations to improve the homeless count process, a redesign
of the forms used in 2014, and the design of a digital application for
collecting surveys. -
- Date created
- 2016-12-05
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- Type of Item
- Research Material