Transforming the Homeless Counting Process: Mapping and Re-Designing Systems and Experiences Through Service Design

• Author(s) / Creator(s)

  • Aidan Rowe (supervisor)
  • Devaki Joshi

• Homelessness is a significant issue that has raised a variety of social and economic challenges in Canada and many other countries. This Master of Design research focused on redesigning the homeless counting process in Edmonton, Alberta, Canada. It focuses on count volunteers' perspectives and takes into account their relationships with other stakeholders. Through mapping and interrogating the current homeless counting process issues were identified amongst the participants involved. The design response to this research employs a service design approach and involves recommendations to improve the homeless count process, a redesign of the forms used in 2014, and the design of a digital application for collecting surveys.

• Date created

  2016-12-05

• Subjects / Keywords

  • Journey Mapping
  • Design Thinking
  • User Interface Design
  • Personas
  • Prototyping
  • Homeless Count
  • Design Systems
  • Homelessness
  • Service Design
  • Qualitative Research
  • Affinity Mapping
  • User Experience Design
  • One-on-One Interviews
  • Transformation Design

• Type of Item

  Research Material

• DOI

  https://doi.org/10.7939/R3GQ6R91B

• License

  Attribution-NonCommercial-NoDerivatives 4.0 International