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Transforming the Homeless Counting Process: Mapping and Re-Designing Systems and Experiences Through Service Design
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- Author(s) / Creator(s)
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Homelessness is a significant issue that has raised a variety of social and economic challenges in Canada and many other countries. This Master of Design research focused on redesigning the homeless counting process in Edmonton, Alberta, Canada. It focuses on count volunteers' perspectives and takes into account their relationships with other stakeholders. Through mapping and interrogating the current homeless counting process issues were identified amongst the participants involved. The design response to this research employs a service design approach and involves recommendations to improve the homeless count process, a redesign of the forms used in 2014, and the design of a digital application for collecting surveys.
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- Date created
- 2016-12-05
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- Type of Item
- Research Material