Transforming the Homeless Counting Process: Mapping and Re-Designing Systems and Experiences Through Service Design

• Author(s) / Creator(s)

  • Aidan Rowe (supervisor)
  • Devaki Joshi

• Homelessness is a significant issue that has raised a variety of social and
  economic challenges in Canada and many other countries. This Master of
  Design research focused on redesigning the homeless counting process in
  Edmonton, Alberta, Canada. It focuses on count volunteers' perspectives
  and takes into account their relationships with other stakeholders.
  Through mapping and interrogating the current homeless counting process
  issues were identified amongst the participants involved. The design
  response to this research employs a service design approach and involves
  recommendations to improve the homeless count process, a redesign
  of the forms used in 2014, and the design of a digital application for
  collecting surveys.

• Date created

  2016-12-05

• Subjects / Keywords

  • Journey Mapping
  • Design Thinking
  • User Interface Design
  • Personas
  • Prototyping
  • Homeless Count
  • Design Systems
  • Homelessness
  • Service Design
  • Qualitative Research
  • Affinity Mapping
  • User Experience Design
  • One-on-One Interviews
  • Transformation Design

• Type of Item

  Research Material

• DOI

  https://doi.org/10.7939/R3GQ6R91B

• License

  Attribution-NonCommercial-NoDerivatives 4.0 International