Download the full-sized PDF of An Empirical Investigation of Applying Lean Production to Software Development and IT Services: Outcomes, Challenges, and Lessons LearnedDownload the full-sized PDF



Permanent link (DOI):


Export to: EndNote  |  Zotero  |  Mendeley


This file is in the following communities:

Graduate Studies and Research, Faculty of


This file is in the following collections:

Theses and Dissertations

An Empirical Investigation of Applying Lean Production to Software Development and IT Services: Outcomes, Challenges, and Lessons Learned Open Access


Other title
Kaizen, Ubiquitous Improvement Philosophy
Rethinking Resolutions of Employees Turnover
Kanban approach, between Agility and Leanness
Waste Taxonomies and Elimination Strategies
Type of item
Degree grantor
University of Alberta
Author or creator
Al Baik, Osama H
Supervisor and department
Miller, James (Electrical & Computer Engineering)
Examining committee member and department
Dick, Scott (Electrical & Computer Engineering)
Abran, Alain (External)
Karapetrovic, Stanislav (Mechanical Engineering)
Reformat, Marek (Electrical & Computer Engineering)
Department of Electrical and Computer Engineering
Software Engineering & Intelligent Systems
Date accepted
Graduation date
2017-11:Fall 2017
Doctor of Philosophy
Degree level
Lean principles for software development are relatively new, and their applications in software organizations are yet to be established. Software-centric organizations should be warned that transferring Lean principles and best practices from other industries is not a straightforward process; it is complex and requires reinvention and reinterpretation of practices in these new contexts. What are the applicable Lean principles to software organizations? What do they mean in the context of software development and IT services? What is required to implement these principles? What are the application strategies that practitioners have reported in the available literature? How can these strategies be better implemented? Many more questions have been answered throughout real-life field studies that spanned over more than a 5-year period, where various and mixed methodological approaches were employed, including action research and ethnographic methods. The principle goal of this thesis has been to empirically investigate how software organizations can realize the value that could be brought by the application of the Lean principles in software-centric and IT services contexts.
This thesis is made available by the University of Alberta Libraries with permission of the copyright owner solely for the purpose of private, scholarly or scientific research. This thesis, or any portion thereof, may not otherwise be copied or reproduced without the written consent of the copyright owner, except to the extent permitted by Canadian copyright law.
Citation for previous publication
Al-Baik, O., & Miller, J. (2014). Waste identification and elimination in information technology organizations. Empirical Software Engineering, 19(6), 2019-2061.Al-Baik, O., & Miller, J. (2015). The Kanban approach, between agility and leanness: a systematic review. Empirical Software Engineering, 20(6), 1861-1897.Al-Baik, O., & Miller, J. (2016). Kaizen Cookbook: The Success Recipe for Continuous Learning and Improvements. In System Sciences (HICSS), 2016 49th Hawaii International Conference on (pp. 5388-5397). IEEE.

File Details

Date Uploaded
Date Modified
Audit Status
Audits have not yet been run on this file.
File format: pdf (PDF/X)
Mime type: application/pdf
File size: 4151792
Last modified: 2017:11:08 17:46:50-07:00
Filename: Al Baik_Osama_201709_PhD.pdf
Original checksum: c06134e8859aec87a9915ee90ba5b1ff
Activity of users you follow
User Activity Date