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Fall 2018
This research focuses on how consumers are impacted by receiving feedback on word of mouth recommendations. In particular, I examine what occurs when a consumer recommends an experience to another person, and this other person has the experience and returns to say that they did or did not like...
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Fall 2010
Small-talk, flattery, teasing, ridicule, threats or insults are part of the daily fabric of consumers’ life. This dissertation is concerned with the way consumers behave toward others depending on how they are treated themselves. ‘Pay-it-forward’ is the notion that a person who is treated well by...
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Spring 2022
Consumer wastefulness continues to be one of the most pressing issues in achieving sustainable development. While research on wasteful consumer behavior garners increasing attention, most of it is significantly limited by how we conceptualize waste, and consequently how we identify and reduce...