If you have technical questions about thesis/dissertation submission in Thesis Deposit, please refer first to the "Thesis/Dissertation Submission FAQ" below before contacting Thesis Deposit Help
Thesis Deposit Help email@example.com / 780.492.4359
NOTE: Thesis Deposit HELP IS OPERATIONAL DURING REGULAR BUSINESS HOURS ONLY
All questions regarding thesis content and processing must be addressed to FGSR: https://uofa.ualberta.ca/graduate-studies/about/contact-us
STATUS OF SUBMISSION:
REVISIONS REQUIRED AND RE-SUBMISSION
Q: I am having trouble saving my thesis as a PDF/A.
A: We recommend the following troubleshooting tips if you are having problems with PDF/A creation:
- If you are using MS Word, do not use "Save as PDF" under File - use "Save As", select PDF, then click the Options dialogue box to select PDF/A.
- If MS Word is still not performing the conversion properly (a correct conversion will have a banner across the top of the file indicating so), try Adobe Pro, available in many IST Labs.
- If possible and applicable, don't use the Mac versions of WORD/Adobe, use PC/Windows versions.
- If you are using LaTeX, this is a helpful conversion guide: http://etd.vt.edu/PDFA-1b_Tutorial_PC.pdf
Q: I saved my thesis, but I can't see it in my saved or pending items in order to access it.
A: Contact firstname.lastname@example.org and leave a phone number or email address where we can reach you. We will need to ask you about the status of the information in your saved record, and when we have obtained that information from you, we can restore your submission to 'Pending' status.
Q: I can't see the entire submission form.
A: This is likely a browser incompatibility problem with certain versions of Internet Explorer. Try another browser such as Google Chrome or Mozilla Firefox and check again. If you still can't see the entire form, contact email@example.com for assistance.
Q: I have not received a registration confirmation from Thesis Deposit.
A: This usually happens because of a typo in the email address used to register. Contact firstname.lastname@example.org if you have not received your registration confirmation email within 2 hours of registration.
Q: When I try to submit my thesis I get a “500 Internal Error”.
- Try a different browser - for example, if you are using Firefox or Internet Explorer, please attempt to resubmit using Google Chrome, and vice versa. This would rule out a problem with a setting in your browser software.
- Try a different computer. This would rule out a problem with your computer.
- Try a different upload location. For example, if you are attempting your submission from home, re-attempt from campus. This would ruleout a problem of bandwidth associated with your Internet Service Provider.
If none of these approaches work, or if these are not feasible options for you, please fill out the thesis submission form completely in Thesis Deposit and save it, and email your thesis to email@example.com with an description of the error message encountered.
Q: I can’t see the entire form, and so I can’t fill out the required fields.
A: Try a different browser, preferably Firefox, Google Chrome, or a recent version of Internet Explorer. Contact firstname.lastname@example.org the problem persists.
Q: I encountered a technical problem not covered above. Who do I contact?
A: Contact email@example.com
STATUS OF SUBMISSION
Q: How long will it take the Faculty of Graduate Studies and Research to process my thesis submission? What is the status of my submission? Why haven’t I heard anything about my submission yet?
A: All questions about the processing status of submissions should be directed to Program Services at the Faculty of Graduate Studies and Research: https://uofa.ualberta.ca/graduate-studies/about/contact-us
Q: I did not receive an email confirmation that my thesis was submitted/I submitted my thesis, did you receive it?/How can I tell if it was successfully submitted?
A: No email confirmation is sent. After you hit ‘submit’, Thesis Deposit displays a message on the screen stating that you’ve successfully submitted.
To double-check that your thesis has been successfully submitted, you can tell by logging in, clicking on ‘my account’ on the top-right hand of the screen, and checking to see whether there is a ‘1’ next to ‘My Pending Items’. If you do not see this, contact firstname.lastname@example.org.
REVISIONS REQUIRED AND RE-SUBMISSION
Q: Grad Studies asked me to revise my PDF and I’ve made the changes. How do I resubmit?
A: Open your submission. REMOVE the original PDF (click ‘Remove File’). UPLOAD the revised version. Resubmit.
Q: Grad Studies asked me to provide documents and I’ve now provided them. How do I resubmit?
A: Open your submission. If there is also no need to change anything on your form or to replace your file, simply hit ‘Submit’.
Q: Grad Studies asked me to change information in the online form that describes my thesis. I’ve made the changes. How do I resubmit?
A: Open your submission. Change the requested information. Hit ‘Submit’.
Q: I have a question about a change requested when my thesis was rejected. Who do I contact?
A: DO NOT REPLY TO THE EMAIL YOU RECEIVED WITH THE REQUEST FOR REVISIONS, as it is AUTO-GENERATED! Contact Program Services at the Faculty of Graduate Studies and Research with any questions regarding requested changes https://uofa.ualberta.ca/graduate-studies/about/contact-us
Q: I’ve submitted/resubmitted my thesis and it hasn’t been reviewed yet but I noticed that I made an error. How do I fix it?
A: Contact email@example.com and notify us. We will ‘reject’ your thesis submission so that you have access to it again. After receiving the "rejection" e-mail, make the changes you need to make, and resubmit.
Q: I noticed an error in my thesis but it is already approved. Can you replace the file?
A: These are evaluated on a case-by-case basis by the Faculty of Graduate Studies and research. Contact Program Services at the Faculty of Graduate Studies and Research with any questions about requested changes https://uofa.ualberta.ca/graduate-studies/about/contact-us
If FGSR approves your request, they will inform us, and we will replace the file for you.