<p>JIRA is a project management and issue tracking solution that can integrate with other Atlassian products like the Confluence wiki. </p><p>JIRA is available either for installation on a local server or via cloud hosting. Open source projects can request a free license.</p><p>JIRA may used as a stand alone issue tracker and is best used with multi participant projects, to ensure that delegated tasks get completed and issues resolved. It can also be used as a support tool to track service delivery issues and ensure their visibility among the support group</p>