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Reengineering Primary Health Care for Information and Communication Technology

  • Author / Creator
    Leung, Gloria
  • Health care organizations are increasingly looking towards information and
    communication technology to make fundamental changes for quality improvement.
    Despite numerous potential benefits, the integration of information and communication
    technology in health care is still hampered by various barriers, including impacts on
    workflow. This work examines how business processes in primary health care can be
    reengineered to accommodate the use of information and communications technology
    by developing a comprehensive process model of primary care, examining the impacts
    of ICTs on these processes and determining changes in workflow to optimise benefits.
    Using discrete‐event modeling and simulation, we demonstrate a reduction in the
    utilization of resources, an increase in appointment attendance, and a cost benefit from
    the use of selected information and communication technologies in the patient care
    process. This work contributes to research on reengineering primary care by identifying
    ways to leverage the capabilities of information and communication technology through
    process redesign.

  • Subjects / Keywords
  • Graduation date
    Spring 2013
  • Type of Item
    Thesis
  • Degree
    Master of Science
  • DOI
    https://doi.org/10.7939/R3X42C
  • License
    This thesis is made available by the University of Alberta Libraries with permission of the copyright owner solely for non-commercial purposes. This thesis, or any portion thereof, may not otherwise be copied or reproduced without the written consent of the copyright owner, except to the extent permitted by Canadian copyright law.