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Reengineering Primary Health Care for Information and Communication Technology Open Access


Other title
discrete-event modeling and simulation
primary health care
business process reengineering
information and communication technology
Type of item
Degree grantor
University of Alberta
Author or creator
Leung, Gloria
Supervisor and department
Doucette, John (Mechanical Engineering)
Examining committee member and department
Ma, Yongsheng (Mechanical Engineering)
Lipsett, Michael (Mechanical Engineering)
Department of Mechanical Engineering
Engineering Management
Date accepted
Graduation date
Master of Science
Degree level
Health care organizations are increasingly looking towards information and communication technology to make fundamental changes for quality improvement. Despite numerous potential benefits, the integration of information and communication technology in health care is still hampered by various barriers, including impacts on workflow. This work examines how business processes in primary health care can be reengineered to accommodate the use of information and communications technology by developing a comprehensive process model of primary care, examining the impacts of ICTs on these processes and determining changes in workflow to optimise benefits. Using discrete‐event modeling and simulation, we demonstrate a reduction in the utilization of resources, an increase in appointment attendance, and a cost benefit from the use of selected information and communication technologies in the patient care process. This work contributes to research on reengineering primary care by identifying ways to leverage the capabilities of information and communication technology through process redesign.
Permission is hereby granted to the University of Alberta Libraries to reproduce single copies of this thesis and to lend or sell such copies for private, scholarly or scientific research purposes only. Where the thesis is converted to, or otherwise made available in digital form, the University of Alberta will advise potential users of the thesis of these terms. The author reserves all other publication and other rights in association with the copyright in the thesis and, except as herein before provided, neither the thesis nor any substantial portion thereof may be printed or otherwise reproduced in any material form whatsoever without the author's prior written permission.
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