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Permanent link (DOI): https://doi.org/10.7939/R3K93192S

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e-Service Symposium 2006

Session: Dimensions of eService Open Access

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Author or creator
Finn, Adam
Patterson, Raymond
Additional contributors
Subject/Keyword
customers
eservice
service quality
Type of item
Conference/workshop Presentation
Language
English
Place
Time
Description
Two papers: 1.e-Service Quality Dimensions and the Importance of Customer Delight. Presenter: Adam Finn, University of Alberta. 2. Differentiating the Service Firm: e-CRM and Healthcare. Presenter: Raymond A. Patterson, University of Alberta. Co-authors: L.C. Burr, Eric Rolland, and Keith F. Ward Discussant: Trevor Poapst, Omni Corporation
Date created
2006/10/11
DOI
doi:10.7939/R3K93192S
License information
Creative Commons Attribution-Non-Commercial 3.0 Unported
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