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Permanent link (DOI): https://doi.org/10.7939/R30000541

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Exploring the Unplanned and Unpredictable Factors Affecting Home Care Nurse Case Manager Workload Open Access

Descriptions

Other title
Subject/Keyword
home care
case manager
work
workload
workload measurement
unplanned
unpredictable
integrative review
secondary data analysis
Type of item
Thesis
Degree grantor
University of Alberta
Author or creator
Labonté, Susan M
Supervisor and department
Dr. Kimberly Fraser (Faculty of Nursing)
Examining committee member and department
Dr. Kara Schick-Makaroff (Faculty of Nursing)
Dr. Dorothy Forbes (Faculty of Nursing)
Dr. Sherry Dalke (Faculty of Nursing)
Dr. Joanne Olson (Faculty of Nursing)
Department
Faculty of Nursing
Specialization

Date accepted
2016-09-23T12:03:32Z
Graduation date
2016-06:Fall 2016
Degree
Master of Nursing
Degree level
Master's
Abstract
The purpose of this thesis is to explore the unplanned and unpredictable factors that affect home care nurse case manager workload. Two papers comprise this thesis. The first paper is an integrative literature review that focused on developing a more clear understanding of how the unplanned and unpredictable factors can affect the work and workload of the home care nurse case manager. I found that there is need for further research to uncover the complexity and causation of these factors from the home care nurse case manager perspective. The second paper is a secondary data analysis that utilized an interpretive descriptive approach. In this thesis, I provide a more clear understanding of the unplanned and unpredictable factors that affect home care nurse case manager workload. However, further research is needed to build on this work to investigate the effects of these unplanned and unpredictable factors in order to accurately measure workload, and determine case manager capacity and ultimately the effect of case manager work and workload on client outcomes. This work could inform intervention studies designed to improve case manager work and workload.  
Language
English
DOI
doi:10.7939/R30000541
Rights
This thesis is made available by the University of Alberta Libraries with permission of the copyright owner solely for the purpose of private, scholarly or scientific research. This thesis, or any portion thereof, may not otherwise be copied or reproduced without the written consent of the copyright owner, except to the extent permitted by Canadian copyright law.
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