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A day in the life of a Health Care Aide: Frontline perspectives on when, where, and how information and communication technologies could be helpful Open Access


Other title
Technology Acceptance
Health Care Aides (HCAs)
Information and Communication Technologies (ICTs)
Focused Ethnography
Human Centred Design
Type of item
Degree grantor
University of Alberta
Author or creator
Sekulic, Angela R
Supervisor and department
Bremault-Phillips, Suzette (Occupational Therapy)
Liu, Lili (Occupational Therapy)
Examining committee member and department
Esmail, Shaniff (Occupational Therapy)
King, Sharla (Educational Psychology)
Faculty of Rehabilitation Medicine
Rehabilitation Science - Occupational Therapy
Date accepted
Graduation date
Master of Science
Degree level
Background: The purpose of this focused ethnographic study was to gather a firsthand account of a day on the life of a Health Care Aide (HCA) in rural Alberta to see when, where, and how information and communication technologies (ICTs) could help support their work. Methods: Four HCAs working out of a rural home care office were shadowed and interviewed over two weeks. Findings: The HCAs in this study demonstrated an admirable commitment to providing care to their clients. They would often put their clients’ needs before risks to their own safety. Conclusion: Many of the challenges faced by HCAs in their work could be addressed by ICT solutions such as hand-held devices (smart phones, tablets) and their applications (“apps”). The HCAs studied reported being open to and accepting of ICTs to support them in their work as long as the selected device(s) did not interfere with client relationships.
Permission is hereby granted to the University of Alberta Libraries to reproduce single copies of this thesis and to lend or sell such copies for private, scholarly or scientific research purposes only. Where the thesis is converted to, or otherwise made available in digital form, the University of Alberta will advise potential users of the thesis of these terms. The author reserves all other publication and other rights in association with the copyright in the thesis and, except as herein before provided, neither the thesis nor any substantial portion thereof may be printed or otherwise reproduced in any material form whatsoever without the author's prior written permission.
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