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Permanent link (DOI): https://doi.org/10.7939/R36M9B

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e-Service Symposium 2006

eService and the Alberta HR Crisis Open Access

Descriptions

Author or creator
Gellatly, Ian
Lawman, Andrew
Clark, Colin
Ingles, Chris
McElhone, Paul
Additional contributors
McMaster eBusiness Research Centre at McMaster University
Canadian Institute of Retailing & Services at University of Alberta
Subject/Keyword
human resources
eservice
Type of item
Conference/workshop Presentation
Language
English
Place
Time
Description
Panel discussion. Presentation by Dr. Gellatly will offer general insights into what the “HR crisis” might mean for a variety of people-management practices within service-oriented companies. Specific topics will include “HR crisis” effects on selection, training, compensation, performance management, as well as possible remedies. Finally several options for dealing with staff and skill shortages will be discussed. The other discussants will respond and offer their insights and experiences. Panel members: Colin Clark, Henry Singer Fashion Group; Andrew Lawman, The Brick; Chris Ingles, RBC Royal Bank. Moderator: Paul McElhone, University of Alberta
Date created
2006/10/11
DOI
doi:10.7939/R36M9B
License information
Creative Commons Attribution-Non-Commercial 3.0 Unported
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